Privacy Policy
Effective Date: January, 2025
Introduction
Nelo’s Farmyard and Adventure (“Nelo’s,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details how we collect, use, process, disclose, and protect your personal information when you visit our website, purchase tickets, or visit our premises. We are dedicated to complying with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of the Republic of South Africa.
By using our website or visiting Nelo’s Farmyard and Adventure, you consent to the practices described in this Privacy Policy.
Important Information & Who We Are
Nelo’s Farmyard and Adventure is a duly registered entity under the laws of the Republic of South Africa.
Phone: +2765 620 7114
Email: bookings@nelosadventure.co.za
Address: R64 Boshof Road next to Stablewood Lodge, Kimberley, 8301
This Privacy Policy applies to all personal information collected by Nelo’s, including through our website, online ticket purchase system, and on-site interactions.
What Personal Information Do We Collect?
We may collect various types of personal information, depending on your interaction with us:
Information You Provide Directly:
Identity Data: Full name, age, gender, race (voluntarily provided for statistical purposes to help us understand and cater to our diverse visitor base).
Contact Data: Email address, phone number, physical address.
Emergency Contact Data: Name and contact number of an emergency contact person.
Transactional Data: Details about tickets purchased, services utilized, and payments made.
Correspondence Data: Information you provide when you communicate with us via email, phone, contact forms, or social media.
Feedback Data: Information you provide in surveys, reviews, or feedback about your experience.
Information Collected Automatically (Website Usage Data):
Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Usage Data: Information about how you use our website, including the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies Data: Information collected via cookies and similar technologies (see Section 5).
Information from Other Sources:
Payment Data: While we do not store your full payment card details on our servers, our payment gateway provider (Yoco) will process payment information. We receive confirmation of successful transactions but not sensitive financial data.
How We Collect Your Personal Information
We collect personal information through the following methods:
Direct Interactions: You provide information directly when you:
Purchase tickets online or on-site.
Fill out forms on our website (e.g., contact forms, booking enquiries).
Communicate with us via phone, email, or social media.
Provide feedback or participate in surveys.
Make on-site purchases at our restaurant or tuck shop.
Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data and Usage Data using cookies and other similar technologies.
Third Parties: We may receive confirmation of payment from our payment gateway provider (Yoco).
How We Use Your Personal Information
We use your personal information for the following purposes, in compliance with POPIA and other applicable laws:
To Manage Your Bookings & Provide Services:
Process your ticket purchases and bookings.
Issue QR Code Tickets and send confirmations via email.
Facilitate your entry to the Premises via QR code scanning.
Manage your on-site purchases at the restaurant and tuck shop.
Provide access to Activities and facilities.
For Safety & Emergency Purposes:
To contact your emergency contact person in case of an incident or medical emergency.
To maintain records of visitors for safety and operational purposes.
For Internal Operations & Improvement:
To manage, maintain, and improve our website, services, and Attractions.
To conduct internal research and analysis to understand visitor demographics, preferences, and behaviour (e.g., analyzing aggregated gender and race data) to enhance the overall Nelo’s experience.
For internal administration, troubleshooting, data analysis, testing, and system maintenance.
For Communication:
To respond to your enquiries and requests.
To send you transactional communications related to your bookings.
For Marketing & Promotions (with consent):
If you have given explicit consent during ticket purchase, we may use your image in photos and videos for Nelo’s marketing and promotional materials (website, social media, brochures, etc.).
For Legal & Compliance:
To comply with our legal and regulatory obligations.
To enforce our Terms and Conditions and Indemnity Policy.
To protect our rights, privacy, safety, or property, and that of our visitors or the public.
Cookies and Tracking Technologies
Our website uses cookies (small text files placed on your device) and similar tracking technologies to collect and store information about your browsing habits. These help us:
Functionality: Enable core website functionalities.
Analytics: Understand how visitors use our website (e.g., which pages are most popular) to improve its design and content.
Personalization: Remember your preferences for future visits.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Disclosure of Your Personal Information
We may disclose your personal information to the following categories of recipients:
Our Staff: Relevant Nelo’s employees and contractors who require access to perform their duties (e.g., ticketing staff, emergency personnel, management).
Service Providers: Third-party service providers who perform functions on our behalf, such as:
Payment Gateways (Yoco): For secure processing of payments.
Email Service Providers (e.g., SendGrid, Mailgun): To send transactional emails (like QR Code Tickets) and, with your consent, marketing communications.
Website Hosting & Analytics Providers: To maintain our website and understand usage patterns.
Legal & Regulatory Authorities: When required by law, court order, or to cooperate with legal investigations or protect our rights.
Successors: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
We ensure that all third parties to whom we disclose personal information are bound by confidentiality obligations and are compliant with POPIA and other relevant data protection laws.
Data Security
We have implemented appropriate technical and organisational security measures to prevent your personal information from being accidentally lost, used, accessed in an unauthorised way, altered, or disclosed. These measures include:
Using secure servers and encryption for data transmission (e.g., SSL/TLS on our website).
Implementing access controls and authentication mechanisms for our systems (e.g., Firebase security rules).
Regularly reviewing our security practices.
Training our staff on data protection best practices.
Despite these measures, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the absolute security of your data transmitted to our site; any transmission is at your own risk.
Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This period is determined by the nature of the data and the purpose of its collection.
Your Rights Under POPIA
As a data subject in South Africa, you have the following rights regarding your personal information, subject to certain legal limitations:
Right to Access: You have the right to request access to the personal information we hold about you.
Right to Correction/Rectification: You have the right to request that we correct or update any inaccurate or incomplete personal information we hold about you.
Right to Deletion/Erasure: You have the right to request the deletion or destruction of your personal information, under certain circumstances.
Right to Object: You have the right to object to the processing of your personal information, under certain circumstances.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information, under certain circumstances.
Right to Data Portability: You have the right to request the transfer of your personal information to another party.
Right to Lodge a Complaint: You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.
The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Complaints email: complaints.IR@justice.gov.za
To exercise any of these rights, please contact us using the details provided in Section 10. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Children's Privacy
Nelo’s Farmyard and Adventure is a family-friendly venue. While we collect basic details for minors for ticketing and safety, parents/legal guardians are responsible for providing consent for their minor children. We do not knowingly collect personal information directly from children under 13 without parental consent. If you believe we have inadvertently collected such information, please contact us immediately to arrange for its deletion.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the revised Privacy Policy on this page and update the “Effective Date” at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Information Officer at:
Phone: +2765 620 7114
Email: bookings@nelosadventure.co.za
Address: R64 Boshof Road next to Stablewood Lodge, Kimberley, 8301